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      Payment

      What payment methods do you accept?

      You can select your preferred payment method at checkout.

      • We accept secure payments for both local & international customers via Credit Cards, Debit Cards & PayPal via PayU.

      • We also accept offline payments via cash on delivery for domestic orders within India. Cash on Delivery charge is Rs 50  

      Where is my refund?

      • We aim to process refunds within three days of an item being returned to us.
      • Please note, however, that your bank may take several days to process the payment back into your account.
      • With that said, please allow up to ten working days after posting the item back to us before getting in touch about your refund.
      • We’ll contact you by email to let you know when your refund has been processed.

      Ordering and delivery

      Can I place an order without creating an account?

      • Yes. You can place an order as a guest with no obligation to create an account.
      • We do recommend that you create an account, however, if you’d like to check your order history and have your shopping basket items and payment details saved for next time.

       

      Where is my order confirmation?

      This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch at helloslogger@gmail.com just in case there’s a problem with your order. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.

      Why has my order been canceled?

      We typically only cancel orders if there’s a problem with stock, or if you’ve asked us to cancel. Please accept our apologies if your order is canceled because of a problem at our end. We’ll always offer an alternative product and process your refund in full, as quickly as possible.

      How do I cancel my order?

      There is only a short amount of time between when you place your order and when we start processing it. If you contact us straight away after ordering, via helloslogger@gmail.com, we may be able to cancel your order before it’s processed. If not, we’ll despatch your order and then you can return it to us if you wish upon receiving it.

      When will my order arrive?

      Shipping destinations: 

      We ship both locally and worldwide.

      Shipping times: 

      • Local orders usually takes 7-10 business days to be delivered to you and we ship within 2 business days. Once shipped your will get tracking on your registered email and mobile number.
      • International orders take longer and details will be shared to you on your contact number.Shipping time might vary depending on location, shipment method and other factors.

      Shipping cost:

      • Shipping is free for prepaid orders.
      • For COD orders we charge Rs 50.

      How much is shipping?

      Shipping is free of charge for prepaid orders.

      For COD orders we charge Rs 50 extra.

      Where can I track my order?

      Yes. We’ll provide updates at every stage of your order, from the moment you place it, through to despatch and delivery. In your delivery confirmation emails, you’ll receive a tracking reference which you can use to check the progress of your order online.

      Alternatively you can track here with  your order id and email.

      Returns

      Can I return or exchange an item?

      Your 100% satisfaction is important for us. 

      1. We offer a 7 day Return & Exchange Policy: If a product gets damaged or was faulty upon a delivery - we offer 100% refund. 
      2. Timing: we have a 7 days Return & Exchange Policy, since the day item was received.
      3. To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.
      4. For returns, please email helloslogger@gmail.com with the subject 'Returns' and include your order number, name and the reason for the return.
      5. When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.